Who We Are » Privacy and Legal Policies
Privacy and Legal Policies
The personal information we collect from you is used to enable us to communicate with you for the purposes of keeping you informed about vacancies, continuing education opportunities and other information we believe will be of interest to you.
Your privacy is respected, we do not collect or give out any information to any third party. No information will be disclosed to outside parties.
If you do not wish to be contacted, please let us know - membership@nzvna.org.nz
Terms and Conditions
Terms and Conditions
Our Guarantee
We offer a 100% guarantee on products purchased from our website. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging, together with your receipt and we will replace it for you!
Refund Policy
If your goods arrive damaged or defective please contact us on 0800 868 733 or email membership@nzvna.org.nz and we will arrange to exchange the goods or provide you with a refund
Freight Charges
$7.00 throughout New Zealand. Delivery is by courier to your door within 3-5 working days wherever possible. You will be advised of any unexpected delays. Any orders received after 3pm on a Friday will not be processed till Monday morning. International orders will be worked out on an individual basis. Please contact membership@nzvna.org.nz for a quote
Back Orders
If, for some reason, the product you request is not in stock, we will advise you by email and give you an estimated date of arrival. If you are not happy with this you have the right to cancel your order
Handling & Shipping
We take every precaution to send your goods out in good condition. They are carefully packed and sent by courier. Please let us know if you have a problem with your goods on delivery
Credit Card Security
Please feel confident that your credit card details are secure. All credit card payments are processed using Direct Payment Solutions. All credit card numbers are encrypted by software when the order is placed using 168bit encryption. They are decrypted after they reach DPS's systems. They are not held on any website and they are not divulged to the organisation.
Cancellation Policy
Once an order has been placed you are unable to cancel it. If you have an issue, please contact us immediately at membership@nzvna.org.nz
Sales support
We pride ourselves on our great sales support. Please contact us at membership@nzvna.org.nz for any assistance you may require or any products you would like to see available